FAQs
General:
Q: How do I book?
A: All bookings must be made online through the website booking system. You will receive an email once your booking has been confirmed.
Q: Do I need to pay a deposit? How do I pay?
A: Yes, to secure the booking a non-refundable booking fee is required which can be paid online securely.
Q: Do you accept cash payments?
A: No we do not accept cash payments. Payment must be made in full online before delivery.
Q: What is included in the price?
A: The price quoted includes the products. Some areas are subjet to a minimum boking value and delivery charge. See more here
Q: How much notice do you require?
A: We recommend booking as early as possible to ensure availability and choice, however we will always try to fit you in if we can!
Q: Which areas do you cover?
A: Our delivery area is about a 25 mile radius around High Wycombe which covers parts of Buckinghamshire, Berkshire, Middlesex and Oxfordshire. See more here
Q: Is there a cancellation fee?
Inflatables:
Q: How much space do I need for a bouncy castle?
A: The dimensions of our castles are shown in the products page including the minimum space required for safety. If you are unsure then please contact us directly!
Q: What kind of access do you need when you deliver the castle?
A: The castles are wheeled in to position using a sack trolley. A bouncy castle on the trolley, rolled up is about the size of a wheelie bin. Therefore we will need a standard size path and standard size doorways to get the castle in to your garden or venue.
Q: When the castle is delivered, do I have to set it up myself or do you do it?
A: The delivery person will completely set up the castle, give you a demonstration on how to use it safely and then leave it in your control. When we arrive to collect the castle, we will also dismantle it.
Q: How long does it take to setup?
A: The setup times are indicated on each booking, but it takes approximately 20 - 30 mins to setup a bouncy castle. The time required on collection to pack away is about the same.
Q: Can the bouncy castles go indoors?
A: Yes the bouncy castles can go indoors provided there is adequate roof space. The dimensions including the height of all our castles are indicated on our website.
Q: How many children/adults are allowed on the castle?
A: Each castle has different limits which can be viewed on the 'suitability' section. If you are unsure about the limits on any of our inflatables then please contact us directly.
Q: Is it ok to put a bouncy castle on my lawn, will it cause much damage?
A: We actually prefer to put the bouncy castle on a lawn area. For safety reasons, we must hammer in 6 securing pegs to hold the castle down during use. The castle will have a ground sheet placed under it so the grass will not come to any harm. The holes left over from the securing pegs will disappear after a few days.
Q: Can you put a bouncy castle on hard surface outside such as tarmac or concrete?
A: No, due to health and safety reasons we do not setup on hard surface outside.
Q. Do you hire overnight?
A. Yes, most of our inflatables can be hired overnight subject to availability provided it's in a safe, private garden.
Q: Who can use the Bouncy Castle?
A: Children’s bouncy castles are for the ages up to 12 years old, and adult bouncy castles can be used by adults and children. This is indicated in the 'suitability' section.
Q: Does it need electricity? How is it powered? How much does it use?
A: Yes, you’ll need a normal plug socket within 25 meters of where you want to put the Bouncy Castle. We will bring a 25m extension cord with us. The blower runs continuously and uses approximately £0.18 of electricity per hour. If you don’t have electricity within 25 meters, please check with us if we are able to provide longer extension leads.
Q: Are you fully insured, if a child gets injured who's to blame?
A: We carry 5 million pounds worth of PLI (public liability insurance) cover. Our PLI covers our set up and any accidents due to a fault with our equipment. It does not cover accidents due to lack of supervision or misuse of the equipment
Hot Tubs:
Q: How much space do I need for a hot tub?
A: At least 2.5 meter x 2.5 meter of flat, level, clean space is required for the hot tub. Most hot tub packages include a gazebo which is 3m x 3m (10ft x 10ft). We unfortunately can’t set up hot tubs on dirty, muddy surfaces or where there is any risk of the hot tub being damaged.
Q: What kind of access do you need when you deliver the hot tub?
A: We require a standard doorway access to get the hot tub into your garden or venue.
Q: When the hot tub is delivered, do I have to set it up myself or do you do it?
A: The 4FUN Group representative will set up the hot tub and give you a demonstration on how to use it safely. We leave a copy of the user guide and easy to follow instructions manual with you.
Q: Does it need electricity? How is it powered?
A: Yes, the hot tub required a dedicated 13Amp power socket. We are able to provide waterproof extension leads if required.
Q: How long does it take to setup?
A: It takes approximately 1 hour to setup a hot tub. Hot Tub packages with gazebos and hot tub cinema packages take about 2 hours to setup.
Q. How long does it take to fill the hot tub with water?
Depending on your water pressure, it will take about 2 hours to fill the 6 seater and 3 hours to fill the 8 seater hot tub.
Q: How long does it take to heat the water?
It can take 24 - 48 hours to heat the water if only cold water is added - this may take longer in winter. It takes about 1 hour to heat the water by 1 degree in summer double the time in winter. To speed up the heating process, we highly recommend adding hot water.
Q: Are you fully insured?
A: We carry 5 million pounds public liability insurance. This insurance covers us against any set up faults or faulty equipment, it does not cover incidents due to a lack of supervision or misuse.